Label settings

If you use a custom service level or rate sheet that isn't authorized for label printing, you can set a default service level that can be used during bulk printing. This setting will only apply to orders that do not have a valid label-supported service level associated with them. Order with valid service levels will utilize those service levels.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Default service level.
3. Select a service level.
   1. You can only choose services that you currently have enabled.
4. Click Save label preferences.

Setting a default label size will have all labels print with that size.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Label size.
3. Select a size.
4. Click Save label preferences.

Setting a default label size will have all labels print in that format.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to File docType.
3. Select a format.
4. Click Save label preferences.

To upload your company letterhead to your and have it appear on the commercial invoice, follow the steps below. Please note that we only support letterhead upload for Fedex at this time. This letterhead will also be used on commercial invoices generated by Zonos in the event a carrier does not generate one.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Letterhead.
3. Click Upload.
   1. If you are a FedEx customer, check the box next to "Add image to FedEx Account".
4. Choose the file from your computer, then click Upload.

Control which currency appears on your commercial invoices.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Commercial invoice currency.
3. Select one of the following options:
   • Order currency (default) — Uses the buyer's original transaction currency.
   • Origin currency — Uses the currency of your shipping country.
4. Click Save label preferences.

Previously, UPS and DHL automatically overrode the commercial invoice currency to USD, and FedEx converted it to the destination country's currency. With this setting, the selected currency is used consistently across all carriers. No action is required — existing accounts default to Order currency.

To upload your signature to your and have it appear on the commercial invoice, follow the steps below. Please note that we only support signature upload for Fedex at this time. This signature will also be used on commercial invoices generated by Zonos in the event a carrier does not generate one.

1. Go to Dashboard -> Settings -> Shipping -> Labels.
2. Go to Signature.
3. Click Upload.
   1. If you are a FedEx customer, check the box next to "Add image to FedEx Account".
4. Choose the file from your computer, then click Upload.